Our Guarantee

Respect. Dignity. Peace of Mind.

As the only Cremation with Confidence™ provider in our area, we abide by a strict code of ethics to ensure that your loved one is well cared for at all times and that the cremated remains returned to you are those of your loved one. We believe in our 10-step cremation process so much that we exclusively offer the Cremation with Confidence™ Guarantee.

1. Your Loved One Never Leaves Our Care

We have a strict code of ethics and procedures we adhere to while your loved one is in our care, and we have a preferred crematory we know and trust to uphold those ethical standards. To ensure continued quality, we conduct periodic inspections of the crematory.

As part of our procedure, one of our staff members will accompany your loved one to the crematory and will bring the cremated remains back to the funeral home. We do this to ensure that your loved one is well cared for at all times, and to guarantee that the cremated remains you receive are those of your loved one.

2. Safeguarding Personal Identity

To ensure security, a personal identification band is placed on your loved one the moment they are transferred to our care.

3. Unique Tracking System

Upon arrival, your loved one is logged into our tracking system and assigned an identification number, which is then stamped into a stainless steel identification tag. This number is used to track every phase of the cremation process. Our tracking system includes the date, time of arrival at our facility, and name of the transfer technician. Personal belongings are catalogued and placed in a secure area to be returned to the family.

4. Family Identification

Our staff will bathe and dress your loved one in the clothes provided by the family or a gown we provide. Then we will ask you or a representative to positively identify him or her prior to cremation.

5. Checks and Balances

Two individuals, a cremation technician and a funeral home staff member, will review all cremation paperwork and permits. This ensures that our authorizations and permits have been received and properly documented. Once all documentation is verified, both staff members must sign the cremation order prior to the cremation.

6. Cremation Log Book

Immediately prior to the cremation process, your loved one is taken to the cremation chamber and their personal identification is noted in our cremation log book. This log shows the name of the individual, date and time of the cremation, identification number, and crematory operator’s name. Our crematory log is dated and the time is noted and initialed by a cremation technician before and after the cremation.

7. Details During the Cremation

The crematory checklist, identification card, and stainless-steel identification tag are placed on the outside of the cremation chamber during the cremation process.

8. Details After the Cremation

After the cremation is complete, the cremated remains are placed into an urn along with the stainless-steel identification tag. Then, the identification card is placed into our permanent files.

9.Return of the Cremated Remains

Our staff will schedule a time with you to receive the cremated remains. At this time, we will provide a dignified setting in which to receive the urn, where you may privately spend a few moments in quiet reflection.

10. Celebration of Life

We will assist in planning a funeral or memorial service either before or after the cremation, which will properly celebrate the life of your loved one. A meaningful ceremony provides an opportunity for family and friends to pay tribute to your loved one and to share the memories of a lifetime.